Job Description
Join our award-winning team at Grand Harbor Inn, Baltimore's premier waterfront destination! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with the convenience of weekly pay. This is your opportunity to shine in a dynamic hospitality environment while building a rewarding career with competitive benefits and growth opportunities.
Responsibilities
- Check-in/out guests with speed and accuracy while maintaining warm, professional demeanor
- Manage reservations, room assignments, and billing transactions using Opera PMS
- Resolve guest inquiries and complaints with empathy and proactive solutions
- Coordinate with housekeeping and maintenance teams to ensure flawless room readiness
- Process payments, handle cash/credit transactions, and balance daily reports
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain organized front desk area and confidential guest records
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Delphi) and MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays