Job Description
Join our award-winning team at Grand Harbor Hospitality as a Front Desk Agent and experience the pinnacle of Boston's hospitality scene! We're seeking charismatic professionals to deliver exceptional guest experiences while enjoying the convenience of weekly pay. Located in the heart of downtown Boston, our hotel blends luxury with local charm, offering unparalleled career growth in a dynamic environment.
As a Front Desk Agent, you'll be the face of our establishment, creating memorable first impressions for international travelers, business executives, and leisure guests alike. We pride ourselves on fostering a supportive workplace where your skills are valued, your voice is heard, and your career aspirations are nurtured. Apply today and become part of Boston's premier hospitality team!
Responsibilities
- Manage seamless check-in/check-out processes using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments, resolve billing discrepancies, and manage cash floats
- Coordinate with housekeeping, maintenance, and concierge teams
- Upsell room upgrades, dining packages, and local experiences
- Maintain accurate guest records and reservation data
- Address guest concerns promptly to ensure satisfaction
- Execute emergency protocols and safety procedures
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Massachusetts hospitality certification preferred
- Basic knowledge of Boston attractions and transportation
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude