Job Description
Join the prestigious team at The Ritz-Carlton Charlotte and experience the pinnacle of hospitality. We are currently seeking a dedicated and polished Front Desk Agent to join our 24/7 operations. If you are looking for a career that offers stability, weekly paychecks, and an environment of excellence, we want to meet you.
As a global leader in luxury hospitality, we pride ourselves on delivering unparalleled guest experiences. In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer competitive compensation, comprehensive benefits, and a supportive culture that values your contribution.
Why You'll Love Working Here:
- Weekly Payroll: Get paid every week for your hard work.
- Competitive Salary: Earn between $18.00 and $22.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) options.
- Employee Discounts: Enjoy exclusive rates at all Marriott properties worldwide.
- Career Growth: Extensive training programs and clear pathways for advancement.
Responsibilities
- Check guests in and out efficiently, ensuring accurate registration and payment processing using our Property Management System (PMS).
- Provide exceptional customer service by answering inquiries, resolving complaints, and anticipating guest needs with a proactive approach.
- Manage the hotel switchboard and coordinate with housekeeping and maintenance teams to ensure room readiness.
- Handle cash, credit card transactions, and guest folios with strict adherence to cash-handling policies and security protocols.
- Maintain a pristine lobby area, ensuring a welcoming and professional atmosphere for all visitors.
- Assist with special events and VIP arrivals, ensuring personalized service standards are met.
Qualifications
- High school diploma or GED required; hospitality or hotel management certification is a plus.
- Minimum of 1 year of experience in a front desk, concierge, or customer service role.
- Strong computer proficiency, specifically with Windows and PMS software (e.g., Opera, Micros).
- Excellent communication and interpersonal skills with the ability to interact with guests from diverse backgrounds.
- Flexibility to work various shifts, including evenings, weekends, and holidays (Shift Work).
- Professional appearance and demeanor at all times.