Job Description
Join a Team That Puts You First
Grand Horizon Hospitality is currently seeking a dynamic and professional Front Desk Agent to join our award-winning team in Charlotte, NC. We pride ourselves on delivering exceptional guest experiences and offer a stable environment with guaranteed weekly pay. If you are passionate about hospitality and looking for a role that values your contribution, we want to meet you.
Why Join Us?
- Weekly Pay: Get paid on time, every time, without the wait.
- Professional Growth: Clear pathways for career advancement within the hospitality industry.
- Modern Environment: Work in a sleek, high-end facility with state-of-the-art amenities.
Responsibilities
- Provide a warm and welcoming greeting to all guests, ensuring a seamless check-in and check-out experience.
- Manage the front desk operations, including answering multi-line phones, responding to emails, and handling correspondence.
- Process guest payments accurately and efficiently using property management systems.
- Maintain the lobby area and public spaces to ensure a clean, organized, and aesthetically pleasing environment.
- Assist with concierge services, including directions, restaurant reservations, and local recommendations.
- Handle incoming mail, packages, and faxes with discretion and care.
- Collaborate with housekeeping and maintenance teams to address guest requests and ensure room readiness.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a front desk, reception, or hospitality role is preferred but not mandatory.
- Strong computer proficiency, specifically with Microsoft Office Suite and property management software (e.g., Opera, StayNTouch).
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- A professional appearance and demeanor.