Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand City Hotels Chicago! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. Enjoy the stability of weekly pay while launching your career in one of America's most vibrant cities. We provide comprehensive training, competitive benefits, and a supportive work environment where your growth is our priority. If you're a people person with a passion for service, apply today and start your journey with us!
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Maintain accurate guest records and property management system data
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and handle cash/credit card transactions securely
- Assist with local area information and concierge services
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn property management systems
- Ability to stand for extended periods and handle multiple tasks simultaneously
- Positive attitude and commitment to exceptional customer service
- Must be available to work flexible shifts, including weekends and holidays
- Valid work authorization in the United States