Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Philadelphia! We're seeking energetic hospitality professionals for immediate full-time shift positions. As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring exceptional service while managing check-in/out processes. Enjoy competitive pay, flexible scheduling, and growth opportunities in a luxury environment. Apply today to start your career in hospitality!
Responsibilities
- Handle guest check-in/check-out procedures efficiently using hotel management systems
- Process payments, manage cash transactions, and reconcile daily reports
- Resolve guest inquiries and complaints promptly with professionalism
- Coordinate with housekeeping and maintenance departments for guest requests
- Perform night audit duties and prepare daily reports for management
- Assist with valet services and luggage handling during peak hours
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in hotel management software (Opera, Fidelio)
- Basic math skills for cash handling
- Ability to stand for extended periods and lift 25 lbs
- Valid Pennsylvania Food Handler's certification (or obtain within 30 days)