Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. If you thrive in fast-paced environments and possess a passion for hospitality, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and career growth in one of Ohio's most iconic hotels.
Responsibilities
- Manage seamless check-in/check-out processes using hotel management systems
- Handle guest inquiries with professionalism and problem-solving skills
- Coordinate housekeeping, maintenance, and concierge services
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols for guest safety and property
- Collaborate with cross-departmental teams for operational excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, PMS, or similar hotel software
- Exceptional communication and conflict resolution abilities
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Cleveland attractions and transportation