Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grandview Plaza Hotel! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying the benefit of weekly pay. Perfect for career-driven individuals seeking stability and growth in Columbus's vibrant downtown scene.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, inquiries, and billing via Opera/PMS systems
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate cash drawer reconciliation
- Execute upselling strategies to maximize room revenue
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math accuracy and cash handling experience
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required