Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant Columbus, OH! We're seeking passionate Front Desk Agents with exceptional customer service skills to deliver memorable guest experiences. Enjoy competitive weekly pay, comprehensive benefits, and career growth opportunities in the heart of Ohio's capital. Our modern downtown location offers easy access to top attractions and a supportive work environment where your contributions are valued.
What We Offer:
- Weekly direct deposit pay
- Free hotel accommodations (2 nights/month)
- Health/dental/vision insurance
- 401(k) with company match
- Employee discounts & perks
Responsibilities
- Check in/out guests efficiently with warm hospitality
- Manage reservations via Opera PMS system
- Handle billing inquiries and payment processing
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety
- Process guest requests concierge-style
- Generate daily reports for management
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk experience preferred
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights/weekends)
- Basic knowledge of Columbus attractions
- Valid driver's license preferred
- Ability to stand for extended periods