Job Description
Join our award-winning team at Grand Hospitality Group! We're seeking energetic part-time hotel associates to deliver exceptional guest experiences during flexible shift rotations. Perfect for students, professionals, and anyone seeking work-life balance in Columbus's vibrant hospitality scene. Enjoy competitive pay, employee discounts, and a supportive team environment.
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest assistance
- Manage room inventory and coordinate with housekeeping for turnarounds
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Operate hotel management systems (PMS) and reservation platforms
- Uphold brand standards through cleanliness and safety protocols
- Collaborate with cross-functional teams during peak periods
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Minimum 6 months customer service experience
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management software (Opera, Cloudbeds)
- Strong communication and problem-solving skills
- Basic math and cash handling abilities
- Valid Ohio driver's license (if required for property errands)
- Positive attitude with commitment to guest satisfaction