Job Description
Are you a natural leader with a welcoming smile? Horizon Hospitality Group is seeking a dedicated Front Desk Agent to join our growing team in El Paso, TX.
We pride ourselves on delivering exceptional guest experiences, and we are looking for someone who shares our passion for hospitality. In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. Best of all, we offer weekly pay so you can enjoy your hard work right away.
Why Join Us?
- Weekly Payroll: Get paid every week with our direct deposit system.
- Competitive Pay: Earn between $15.00 and $18.00 per hour based on experience.
- Professional Environment: Work in a modern, clean, and organized facility.
- Growth Opportunities: Clear pathways for career advancement within the hospitality sector.
If you are detail-oriented and possess a professional demeanor, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the front desk operations, including check-ins, check-outs, and handling inquiries.
- Answer and redirect incoming phone calls professionally, taking accurate messages when necessary.
- Process payments and handle cash transactions with strict accuracy and attention to detail.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms and public areas are spotless.
- Resolve guest complaints and issues promptly and efficiently to maintain high satisfaction levels.
- Maintain a clean, organized, and secure reception area at all times.
- Assist with administrative tasks such as filing, data entry, and inventory management.
- Enforce company policies and safety protocols for all visitors and employees.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience as a receptionist, front desk agent, or in a customer service role is preferred but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Proficient in using computer systems, including Microsoft Office Suite and property management software.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Must present a professional appearance and demeanor at all times.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Must be authorized to work in the United States.