Job Description
Are you a people person looking for a rewarding career in hospitality? Sunrise Hotel Group is seeking a dedicated Front Desk Agent to join our dynamic team in El Paso, Texas. We pride ourselves on exceptional service and are looking for a team member who thrives in a fast-paced environment.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer weekly pay, comprehensive benefits, and a supportive work culture that values your hard work and dedication.
Why Join Us?
- Weekly Paychecks for your hard work
- Competitive salary and benefits package
- Opportunities for career advancement
- A vibrant and inclusive work environment
Responsibilities
- Greet guests warmly and professionally upon arrival, managing the check-in and check-out processes efficiently.
- Answer phone calls and emails promptly, responding to guest inquiries and resolving issues to ensure guest satisfaction.
- Process payments and manage hotel folios accurately using Point of Sale (POS) systems.
- Maintain the cleanliness and organization of the front desk area, lobby, and common spaces.
- Assist guests with local recommendations, directions, and requests to enhance their stay experience.
- Handle guest complaints or special requests with patience and escalate complex issues to management when necessary.
- Ensure compliance with all hotel safety, security, and operational policies and procedures.
Qualifications
- High school diploma or GED equivalent required; hospitality certification is a plus.
- Previous experience as a Front Desk Agent or in a customer service role is preferred.
- Strong verbal communication skills with a friendly and professional demeanor.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Madeline).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic math skills for cash handling and billing accuracy.
- Must be able to stand for extended periods and lift up to 20 lbs.