Job Description
Welcome to Mountain View Resort & Spa, a premier destination in Colorado Springs. We are looking for a friendly and professional Front Desk Agent to join our dynamic hospitality team. We value passion, service, and growth, and we are happy to provide training for candidates with no prior experience.
As the first point of contact for our guests, you will set the tone for their stay. We are seeking someone who is organized, personable, and eager to learn the art of hospitality.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming calls and manage the switchboard with a professional and courteous tone.
- Process payments, handle cash transactions, and balance daily reports.
- Assist guests with check-in procedures, room keys, and local recommendations.
- Coordinate with housekeeping and maintenance to ensure room readiness.
- Maintain a clean, organized, and welcoming front desk area.
Qualifications
- No Experience Required: We welcome entry-level candidates and provide comprehensive training.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Basic computer literacy and typing proficiency.
- A professional appearance and positive attitude.