Job Description
Join our award-winning luxury hotel in downtown Tampa and become the face of exceptional hospitality! We're seeking dynamic Front Desk Agents to deliver world-class guest experiences with the convenience of weekly pay. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture in Florida's premier travel destination.
Responsibilities
- Manage seamless check-in/check-out processes using Opera PMS
- Handle guest inquiries, reservations, and payment transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns with empathy and professionalism
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate guest records and billing information
- Support concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (for airport runs)
- Basic knowledge of Tampa attractions and transportation
- Flexibility to work evenings/weekends/holidays
- High school diploma or equivalent required