Job Description
Join our award-winning team at the Grand Plaza Hotel in Albuquerque! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with weekly pay and competitive benefits. As the first point of contact, you'll embody our commitment to luxury hospitality while building lasting relationships with travelers from around the globe.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and guest requests
- Operate hotel management systems (Opera/PMS)
- Resolve guest concerns promptly and professionally
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and confidential data
Qualifications
- 1+ years hotel front desk experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency in PMS systems and Microsoft Office
- Flexible availability including nights/weekends
- Valid New Mexico driver's license (if airport transfers required)
- Bilingual English/Spanish highly desirable
- Ability to stand for extended periods
- Positive attitude under pressure