Job Description
Join our award-winning Louisville team as a Front Desk Agent and enjoy the convenience of weekly pay! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences at our downtown Louisville location. This role offers competitive compensation, growth opportunities, and a vibrant work environment in the heart of Kentucky's largest city.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with professionalism and discretion
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain accurate records and documentation of all transactions
- Adhere to safety protocols and emergency procedures
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Ability to work flexible shifts including nights/weekends
- Basic math skills for cash handling and billing
- Knowledge of Louisville attractions and local area
- High school diploma or equivalent required
- Valid driver's license and reliable transportation