Job Description
Join our award-winning downtown Seattle hotel as a Front Desk Agent and experience the excitement of the Emerald City! We're seeking hospitality professionals who thrive in fast-paced environments and value weekly pay for their hard work. As the first point of contact for our guests, you'll create memorable experiences while enjoying competitive compensation, comprehensive benefits, and career growth opportunities.
Our Seattle location offers stunning views of Puget Sound and proximity to major attractions. Enjoy flexible scheduling, paid training, and a supportive team environment where your contributions are recognized every week.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams to ensure flawless operations
- Process payments and manage cash drawer with strict adherence to financial protocols
- Act as local tourism ambassador with knowledge of Seattle attractions and events
- Execute upselling strategies to maximize room revenue and ancillary services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Strong cash handling and reconciliation skills
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Washington State Food Handler's Card (or willingness to obtain)
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift 25 lbs occasionally