Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Manhattan! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in one of NYC's most iconic locations. Enjoy competitive benefits, career growth opportunities, and work in a dynamic environment where every day brings new challenges and rewards. Perfect for detail-oriented individuals who thrive in fast-paced settings.
Responsibilities
- Deliver outstanding guest service across all hotel touchpoints including check-in/out, concierge, and event support
- Manage room assignments and optimize occupancy rates through strategic coordination
- Resolve guest inquiries and complaints promptly with solution-oriented approaches
- Collaborate with housekeeping, maintenance, and F&B departments for seamless operations
- Maintain accurate records and utilize hotel management systems efficiently
- Train and mentor junior staff on service standards and operational procedures
Qualifications
- Minimum 2 years hotel or luxury hospitality experience required
- Exceptional communication and conflict resolution skills
- Proficiency in Opera/PMS systems and Microsoft Office Suite
- Ability to work flexible schedules including nights, weekends, and holidays
- Valid New York State hospitality certification preferred
- Fluency in English; additional languages highly valued