Job Description
Join our award-winning Indianapolis hotel team as a Front Desk Agent and enjoy weekly pay while delivering exceptional guest experiences. We're seeking passionate hospitality professionals who thrive in fast-paced environments and value career growth opportunities. As the first point of contact for our guests, you'll create memorable stays through personalized service and local expertise. Immediate openings available with competitive benefits including health insurance, paid time off, and employee discounts. Elevate your hospitality career in the heart of downtown Indianapolis!
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera/PMS systems
- Handle reservation inquiries, modifications, and walk-in guest services
- Process payments, maintain accurate cash drawer, and reconcile daily transactions
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Provide local recommendations for dining, attractions, and events
- Complete daily shift reports and maintain detailed guest preference records
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic math skills for cash handling and reporting
- High school diploma or equivalent; hospitality certification preferred
- Valid driver's license for local errands (if required)