Job Description
Join our vibrant hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals to create memorable guest experiences in the heart of Chicago. No prior experience required – we provide comprehensive training for motivated candidates ready to start their hospitality career. Enjoy flexible shifts while working in a dynamic downtown location with growth opportunities.
Responsibilities
- Deliver exceptional guest service with warm welcomes and efficient check-in/check-out processes
- Manage room reservations and handle inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold hotel safety protocols and emergency procedures
- Resolve guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Attention to detail in handling transactions and guest information