Job Description
We are seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team in Jacksonville, FL. At Jacksonville Luxury Hotels & Resorts, we pride ourselves on delivering exceptional guest experiences. If you are looking for a stable position with weekly pay, comprehensive benefits, and a vibrant work environment, we want to meet you.
As the face of our hotel, you will play a crucial role in creating a welcoming atmosphere for our guests. We value professionalism, hospitality, and a commitment to excellence.
Responsibilities
- Check guests in and out efficiently while ensuring a smooth and friendly experience.
- Manage reservations, room assignments, and waitlists using our Property Management System.
- Answer incoming phone calls and emails promptly, addressing guest inquiries and resolving issues.
- Handle cash transactions, credit card processing, and balance daily bank deposits.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with local recommendations, transportation, and special requests.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, front desk, or customer service is preferred but not mandatory.
- Proficiency in MS Office and PMS software (e.g., Opera, Micros) is a plus.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Must possess a friendly, professional demeanor and a genuine desire to help others.