Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Hotel Front Desk Agents for our luxury property in Richmond, Virginia. No prior experience required – we provide comprehensive training to help you thrive in a dynamic guest-facing role. Join our award-winning team and deliver exceptional service while enjoying competitive pay, benefits, and growth opportunities in Virginia's vibrant tourism industry.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations and room assignments using our property management system
- Handle guest inquiries with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards and maintain a pristine front desk environment
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced setting
- Basic computer proficiency
- Positive attitude and customer service mindset
- Reliable transportation and flexible availability
- Must pass background check