Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel as a Front Desk Agent! We offer competitive weekly pay, flexible shift schedules, and a dynamic work environment in the heart of Kansas City. As the first point of contact for our guests, you'll deliver exceptional service while showcasing your professionalism and passion for hospitality. Enjoy career growth opportunities, comprehensive benefits, and a supportive team culture. Apply now to start your journey with us!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage room reservations, billing inquiries, and guest requests using hotel systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain financial transaction records
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Assist with concierge services, local recommendations, and special arrangements
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Strong communication and problem-solving skills
- Proficiency in hotel management software (e.g., Opera, Property Management Systems)
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail with cash handling and administrative tasks
- Positive attitude and ability to thrive in a fast-paced environment