Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in Kansas City, MO! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay, comprehensive benefits, and career growth opportunities. Enjoy a dynamic work environment in the heart of Kansas City's vibrant downtown district.
Responsibilities
- Manage check-in/check-out procedures with efficiency and accuracy
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Operate PMS systems and maintain data integrity
- Execute emergency response protocols as needed
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic mathematical and cash handling proficiency
- Valid driver's license and reliable transportation