Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Guest Experience Manager. We're seeking a hospitality visionary to craft unforgettable stays for our discerning clientele. At The Grand Plaza, you'll lead our front-of-house operations, ensuring every interaction exceeds expectations. This role combines strategic leadership with hands-on excellence in a world-class setting. If you're passionate about creating memorable guest moments and thrive in a dynamic environment, apply today to elevate your career in NYC's premier hospitality destination.
Responsibilities
- Oversee all front-of-house operations including concierge, check-in/check-out, and guest services
- Train and mentor 15+ hospitality professionals on exceptional service standards
- Resolve complex guest inquiries and complaints with innovative solutions
- Collaborate with F&B and Housekeeping to ensure seamless guest experiences
- Analyze guest feedback to implement service improvements
- Coordinate VIP arrivals and special event accommodations
- Manage room inventory and occupancy strategies for revenue optimization
Qualifications
- Bachelor's degree in Hospitality Management or equivalent experience
- 5+ years luxury hotel experience with 2+ years in management
- Proven expertise in guest relations and conflict resolution
- Strong leadership skills with team development experience
- Advanced knowledge of Opera PMS and hospitality technology
- Exceptional communication and problem-solving abilities
- Availability for flexible shifts including nights, weekends, and holidays