Job Description
Welcome to Grand Pacific Hotel, a premier destination in Long Beach known for its stunning ocean views and exceptional service. We are currently seeking dynamic and detail-oriented individuals to join our Front Office team. If you are looking for a stable career with weekly pay and a supportive work culture, we invite you to apply today.
Our mission is to provide world-class hospitality to every guest who walks through our doors. We believe in investing in our employees and offering a pathway for professional growth within the luxury hospitality industry.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Guest Services: Assist guests with check-in/out procedures, room assignments, and inquiries regarding hotel amenities.
- Reservation Management: Process reservations accurately and efficiently using the property management system.
- Communication: Handle incoming calls, emails, and in-person requests with poise and clarity.
- Problem Resolution: Address guest concerns and resolve issues promptly to ensure a positive stay experience.
- Area Maintenance: Maintain the cleanliness and organization of the front desk, lobby, and public areas.
- Administrative Tasks: Perform cash handling, credit card verifications, and maintain accurate filing systems.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is highly preferred.
- Skills: Strong verbal communication skills and a professional, friendly demeanor.
- Technology: Proficiency with computers and hotel software (e.g., Opera PMS) is a plus.
- Availability: Ability to work flexible shifts, including weekends, evenings, and holidays.
- Education: High school diploma or equivalent required.
- Language: Bilingual skills are a great asset but not mandatory.