Job Description
Join our award-winning team at Grand Hospitality Group in Philadelphia! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our downtown boutique hotel. Enjoy weekly pay, competitive benefits, and a vibrant work environment in the heart of Philly. Perfect for hospitality professionals who value growth, teamwork, and guest-first service. Apply today and start your journey with us!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and guest requests via phone/email
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest satisfaction
- Resolve guest concerns promptly and professionally
- Maintain a clean, organized lobby environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling abilities
- Positive attitude and passion for hospitality
- High school diploma or equivalent