Job Description
Join a leading hospitality team in the heart of Los Angeles! Grand Horizon Hotel is currently seeking a highly motivated and welcoming Front Desk Agent to join our dynamic staff.
We are committed to providing exceptional guest experiences and pride ourselves on our competitive weekly pay structure and comprehensive benefits package.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Manage the check-in and check-out process efficiently using our Property Management System (PMS).
- Handle guest inquiries, requests, and complaints with patience and professionalism.
- Assist with mail distribution, wake-up calls, and concierge services.
- Ensure the front desk area is clean, organized, and well-stocked at all times.
Qualifications
- High school diploma or GED required; hospitality experience is a plus.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel software (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including weekends and holidays.
- Must be detail-oriented and able to multitask in a fast-paced environment.