Job Description
Join our dynamic team at Grand Plaza Hotel, a premier hospitality destination in the heart of Philadelphia. We're seeking enthusiastic Weekend Staff to deliver exceptional guest experiences during our busiest days. Perfect for students or career changers with no prior experience, we provide comprehensive training and a supportive work environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in the luxury hospitality industry.
Responsibilities
- Deliver outstanding guest service at check-in, check-out, and during all interactions
- Manage room reservations and front desk operations with accuracy
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain financial transaction records
- Ensure lobby and common areas are immaculate and welcoming
- Assist with valet services and guest transportation needs
Qualifications
- No prior hotel or hospitality experience required
- Strong communication and interpersonal skills
- Ability to work weekends (Friday-Sunday) and holidays
- Basic computer literacy and comfort with reservation systems
- Positive attitude and commitment to guest satisfaction
- Ability to stand/walk for extended periods
- Valid Pennsylvania driver's license (for va duties)
- High school diploma or equivalent preferred