Job Description
Are you a people person looking for a rewarding career in the heart of California? Pacific Heights Hospitality Group is seeking a dedicated and dynamic Front Desk Agent to join our thriving team. We pride ourselves on delivering exceptional guest experiences, and we need someone who shares our passion for hospitality.
As a Front Desk Agent, you will be the face of our brand, greeting guests with a warm smile and ensuring their stay is nothing short of perfect. We offer a competitive weekly pay structure, flexible shift work options, and a vibrant work environment.
Responsibilities
- Welcoming guests warmly and efficiently checking them in and out while maintaining a high level of professionalism.
- Managing guest inquiries via phone, email, and in-person with a focus on problem-solving and courtesy.
- Processing payments accurately using the property management system (PMS).
- Assisting with room assignments and coordinating with housekeeping and maintenance teams.
- Ensuring the front desk area is tidy, organized, and welcoming at all times.
- Handling cash and credit transactions with strict adherence to company policies.
- Providing local recommendations and information to enhance the guest experience.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, customer service, or reception is preferred.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Familiarity with computer systems and basic office software.
- Professional appearance and demeanor.
- Ability to work well under pressure in a fast-paced environment.