Job Description
Are you a welcoming professional looking for a rewarding career in the hospitality industry? Grand Horizon Hospitality is seeking a dedicated Front Desk Agent to join our dynamic team in Louisville, KY.
We offer a competitive weekly pay structure and a supportive work environment where your contributions are valued. If you have excellent communication skills and a passion for customer service, we want to meet you.
Why Join Us?
- Weekly paychecks for your hard work.
- Comprehensive training and development programs.
- Modern amenities and a professional workspace.
- Opportunities for career advancement within the company.
Responsibilities
- Guest Reception: Greet guests warmly upon arrival and ensure a positive first impression for everyone who visits the property.
- Communication: Answer incoming calls professionally, manage the switchboard, and respond to guest inquiries via email or in person.
- Check-In/Out: Process check-ins and check-outs efficiently using property management software (PMS).
- Reservations: Assist with room bookings, manage the reservation calendar, and handle special requests to ensure guest satisfaction.
- Front Desk Operations: Monitor the front desk area to ensure it is clean, organized, and welcoming at all times.
- Information Desk: Provide accurate information regarding local attractions, dining options, and hotel services to guests.
- Issue Resolution: Address and resolve any guest complaints or issues promptly and courteously to maintain high service standards.
Qualifications
- Experience: Previous experience as a Front Desk Agent, Receptionist, or in a similar hospitality role is preferred.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Literacy: Proficiency in Microsoft Office Suite and experience with Property Management Systems (PMS) is a plus.
- Customer Focus: Strong customer service orientation with the ability to anticipate guest needs.
- Organization: Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Availability: Flexibility to work various shifts, including weekends and holidays, as required by business needs.