Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of Philadelphia. As the first point of contact, you'll create memorable moments while mastering our premium guest services. Enjoy competitive pay, comprehensive training, and career advancement opportunities in a vibrant downtown setting. Perfect for career changers, recent graduates, and hospitality newcomers!
Responsibilities
- Warmly welcome and register guests with personalized service
- Manage reservations, check-ins/check-outs using our property management system
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Maintain a clean, organized front desk environment
Qualifications
- No prior experience required - we provide full training!
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to work flexible shifts including weekends
- Proficient with basic computer applications
- Positive attitude and customer-focused mindset
- High school diploma or equivalent
- Must be authorized to work in the US