Job Description
Join our award-winning luxury resort as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing check-in/check-out processes, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth in Orlando's vibrant hospitality scene.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation modifications and room assignments using PMS systems
- Resolve guest inquiries and complaints with exceptional service skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Provide local recommendations to enhance guest experiences
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 2 years front desk experience in luxury hospitality
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license preferred
- Spanish language fluency highly desirable
- Professional appearance and polished customer service demeanor