Job Description
Are you the friendly face that makes a guest's day? Grand Louisville Inn is seeking a dedicated and charismatic Front Desk Agent to join our award-winning hospitality team. We pride ourselves on providing exceptional service and ensuring our guests feel right at home from the moment they walk through our doors.
At Grand Louisville Inn, we value our employees and offer competitive wages, weekly paychecks, and a supportive work environment. If you have a passion for hospitality and want to advance your career in a dynamic city, apply today!
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Manage check-in and check-out processes efficiently using our property management system.
- Answer incoming calls, manage emails, and respond to guest inquiries promptly.
- Handle complaints or issues with a positive attitude, escalating when necessary.
- Assist with concierge services, such as local recommendations and transportation arrangements.
- Maintain a clean and organized front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk, reception, or customer service role is preferred.
- Strong computer skills, including proficiency with MS Office and property management software.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift up to 20 lbs.
- Flexibility to work evenings, weekends, and holidays.
- A valid driver's license is a plus.