Job Description
Join our award-winning Columbus hotel team and deliver exceptional guest experiences! We're seeking passionate hospitality professionals to elevate our service standards in the heart of Ohio's capital. As a key team member, you'll contribute to our reputation for excellence while enjoying competitive compensation, comprehensive benefits, and growth opportunities in a dynamic luxury environment.
Our property features 250+ rooms, premium dining options, and state-of-the-art facilities. We prioritize employee development through our 'Hospitality Academy' program and offer perks including discounted stays, wellness initiatives, and performance bonuses. If you thrive in fast-paced settings and take pride in creating memorable moments for guests, this is your ideal career destination.
Responsibilities
- Deliver exceptional guest service across all touchpoints including check-in/out, concierge services, and special requests
- Manage room inventory and coordinate with housekeeping to ensure optimal guest room availability
- Handle guest inquiries and resolve issues with professionalism and efficiency
- Collaborate with F&B and maintenance teams to ensure seamless guest experiences
- Execute daily operational tasks while maintaining brand standards and safety protocols
- Train and mentor new team members on service excellence and operational procedures
- Participate in monthly performance reviews and skill development workshops
Qualifications
- Minimum 2 years hotel or luxury hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management systems (Opera, etc.)
- Valid Ohio driver's license and reliable transportation
- Ability to lift 30 lbs and stand for extended periods
- Basic knowledge of Columbus attractions and local amenities
- ServSafe certification or ability to obtain within 30 days