Job Description
Join the legendary team at the Peabody Memphis Hotel and experience the pinnacle of hospitality in the heart of the South. We are currently seeking dynamic and professional individuals to join our Front Office team. Whether you are looking for your first job in hospitality or are an experienced veteran, we offer competitive weekly pay, a comprehensive benefits package, and a supportive work environment.
We are not just hiring a job; we are building a family. If you thrive in a fast-paced environment and love making guests feel at home, we want to hear from you. While we are based in Memphis, TN, we are expanding our search to include top talent across the Southeast, including Florida.
Responsibilities
- Greet and welcome guests with a warm smile, ensuring a seamless check-in and check-out experience.
- Manage the front desk operations efficiently, including answering phones, processing reservations, and handling inquiries.
- Resolve guest complaints and issues promptly and professionally to ensure 100% guest satisfaction.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for arrivals and in pristine condition.
- Assist with concierge services, providing local recommendations for dining and entertainment in Memphis.
- Maintain a clean, organized, and secure front desk area at all times.
- Process payments accurately and balance daily reports.
Qualifications
- High school diploma or GED is required; hospitality certification is a plus.
- Previous experience in customer service, hotel front desk, or hospitality management is preferred but not mandatory for the right candidate.
- Strong verbal and written communication skills with a focus on hospitality.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and property management software.
- Must be detail-oriented and able to multitask in a high-volume environment.
- Valid driver's license is preferred.