Job Description
Join our vibrant hospitality team at Memphis Grand Hotel! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences with weekly pay and flexible shift work schedules. Enjoy competitive compensation, growth opportunities, and the thrill of serving visitors in the heart of Memphis. Perfect for detail-oriented professionals who thrive in dynamic environments!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly to ensure satisfaction
- Maintain accurate records in hotel management systems
- Support safety protocols during all shift hours
- Collaborate with cross-departmental teams during peak periods
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years customer service or front desk experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Valid Tennessee driver's license (if required for errands)