Job Description
Join our dynamic team at Oceanview Hospitality Group as a Front Desk Agent where your exceptional service skills shine! We offer competitive weekly pay, flexible shift schedules, and a vibrant work environment in the heart of Miami. Enjoy career growth opportunities and the chance to make lasting impressions on international guests while working at one of South Florida's premier hospitality destinations.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency
- Handle reservations via phone and digital platforms
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Perform night audits and end-of-day reporting
Qualifications
- 1+ years hotel or customer service experience
- Proficiency in reservation systems (Opera/PMS preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends)
- Basic math and cash handling accuracy
- High school diploma or equivalent required