Job Description
Are you looking for a rewarding career in the hospitality industry with the flexibility of weekly pay? The Grand Manhattan Hotel & Suites is seeking a dynamic and detail-oriented Front Desk Agent to join our dedicated team in the heart of New York City.
We pride ourselves on delivering exceptional guest experiences and offer a competitive compensation package, including tips and health benefits. If you thrive in a fast-paced environment and have a passion for service, we want to hear from you.
Why Join Us?
- Weekly Paychecks
- Complimentary Meals
- Employee Discounts
- Career Growth Opportunities
Responsibilities
- Check guests in and out efficiently, ensuring all registration cards and credit card authorizations are completed accurately.
- Answer incoming calls, respond to emails, and manage the hotel reservation system with precision.
- Resolve guest inquiries, complaints, and special requests promptly to ensure a 5-star experience.
- Process payments, manage room keys, and assist with luggage storage as needed.
- Collaborate with housekeeping and maintenance teams to ensure the lobby and public areas are pristine.
- Maintain a professional appearance and demeanor at all times, serving as the face of the hotel.
Qualifications
- High school diploma or GED required.
- Previous experience in hotel front desk operations or customer service is preferred.
- Strong computer skills and proficiency with Property Management Systems (PMS).
- Excellent verbal and written communication skills in English.
- Bilingual (Spanish/English) is a significant plus.
- Ability to work flexible hours, including weekends, holidays, and nights.