Job Description
Join Grand Plaza Columbus as a Front Desk Agent and kickstart your hospitality career! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. Enjoy weekly pay, comprehensive training, and a vibrant team environment. You'll be the face of our luxury hotel, ensuring seamless check-ins/out, managing reservations, and creating memorable stays for our international clientele. Perfect for career changers or recent graduates!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and phone inquiries with professionalism
- Resolve guest concerns promptly and maintain high satisfaction
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with luggage and valet services as needed
Qualifications
- No experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving mindset
- Valid Ohio driver's license (if valet duties assigned)