Job Description
Join our award-winning hospitality team at Grand Plaza Hotels, where we redefine luxury guest experiences in the heart of Dallas! We're urgently seeking charismatic Front Desk Agents to be the first point of contact for our distinguished guests. If you thrive in fast-paced environments, possess exceptional communication skills, and are passionate about creating memorable moments, this is your moment to shine. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in one of America's most vibrant cities. Apply today and become the face of hospitality excellence!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments, manage cash drawers, and maintain accurate financial records
- Act as a local expert, providing recommendations for dining, attractions, and transportation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of hospitality industry trends and best practices