Job Description
Are you looking for a rewarding career where you can make a lasting impression every single day? Horizon Hospitality Group is currently seeking a dedicated and energetic Front Desk Agent to join our growing team in Mesa, AZ.
We believe in investing in our people. Whether you are an experienced professional or just starting your journey, our comprehensive training program ensures you have the tools you need to succeed. Join us and enjoy the benefits of weekly pay and a supportive work environment.
Responsibilities
- First Impressions: Greet and welcome guests and visitors with a warm, professional demeanor upon arrival.
- Front Office Operations: Manage the reception area efficiently, ensuring it is always clean, organized, and welcoming.
- Communication: Handle incoming phone calls, emails, and inquiries professionally, directing them to the appropriate department.
- Administrative Support: Assist with check-in/check-out procedures, maintain guest logs, and process payments accurately.
- Problem Solving: Address guest needs and resolve issues promptly to ensure a positive guest experience.
- Team Collaboration: Work closely with housekeeping and maintenance teams to maintain high standards of facility upkeep.
Qualifications
- Education: High school diploma or equivalent (GED) required.
- Experience: Previous front desk or customer service experience is preferred but not required for this position.
- Skills: Excellent verbal and written communication skills.
- Attitude: A friendly, outgoing, and approachable personality.
- Reliability: Punctual and able to maintain a consistent work schedule.
- Technical: Basic computer proficiency and ability to learn property management software quickly.