Job Description
Immediate opening for a dynamic Hotel Front Desk Agent in Jacksonville, FL! Join our award-winning luxury hotel and deliver exceptional guest experiences. Perfect for hospitality professionals seeking fast-track employment with competitive benefits and growth opportunities. Apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently with warm hospitality and attention to detail
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints professionally with prompt resolution
- Process payments and maintain accurate financial records
- Operate PMS systems and maintain guest data confidentiality
Qualifications
- Previous hotel front desk or customer service experience required
- Proficiency in reservation systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Jacksonville area attractions
- High school diploma or equivalent; hospitality certification preferred