Job Description
Are you looking for urgent hiring jobs in Fresno, CA that offer competitive pay and career growth? Fresno Grand Hotel Group is currently seeking a dedicated and energetic Shift Manager to join our elite hospitality team. We pride ourselves on providing world-class guest experiences, and we need someone with a premium attitude to lead our front-of-house operations during our busy shifts.
As a Shift Manager, you will be the face of our brand, ensuring that every guest check-in is seamless and every complaint is resolved with the utmost professionalism. If you are ready to advance your career in the hospitality industry and enjoy a dynamic work environment, we want to hear from you today.
Responsibilities
- Operational Leadership: Supervise daily front desk operations, ensuring efficiency and accuracy during all shifts.
- Guest Relations: Handle high-level guest inquiries, resolve complaints, and ensure a 5-star experience for every visitor.
- Staff Management: Schedule and direct hotel staff, providing training and support to ensure high performance standards.
- Financial Oversight: Monitor daily revenue, manage cash handling, and prepare accurate end-of-shift reports.
- Security & Compliance: Adhere to all safety protocols, fire regulations, and hotel policies to maintain a secure environment.
- Problem Solving: Make critical decisions on-the-spot to address maintenance issues or emergencies.
- Inventory Management: Oversee key card systems, room status updates, and supply requisitions.
Qualifications
- Experience: Minimum 2 years of experience in hospitality management or front desk supervision.
- Availability: Must be available for shift work, including weekends and holidays.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Technical Proficiency: Strong computer skills, specifically with Property Management Systems (PMS).
- Flexibility: Ability to work under pressure in a fast-paced environment.
- Education: High school diploma or GED required; Associate's degree in Hospitality is a plus.
- License: Valid driver's license and background check clearance.