Job Description
Welcome to Horizon Hospitality, where we redefine the guest experience. We are currently seeking a dynamic and professional Front Desk Agent to join our team in Norfolk, Virginia. If you are looking for a rewarding career with weekly pay and a supportive environment, we want to hear from you.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. We pride ourselves on our premium service standards and our commitment to our employees' well-being. Join a team that values your contributions and offers growth opportunities in a top-tier hospitality setting.
Responsibilities
- Greet and welcome guests warmly, checking them in and out efficiently using our Property Management System (PMS).
- Handle incoming calls and emails with professionalism, answering inquiries and resolving issues promptly.
- Process payments accurately and manage guest accounts, including resolving billing discrepancies.
- Ensure the front desk area is organized, clean, and presentable at all times.
- Maintain a high level of knowledge regarding hotel amenities, local attractions, and transportation options.
- Assist with luggage handling, concierge requests, and general guest relations.
- Report any maintenance issues or safety concerns to management immediately.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Strong verbal communication skills and a friendly, outgoing personality.
- Ability to multitask effectively in a fast-paced environment.
- Basic computer proficiency and familiarity with hotel software is a plus.
- Must be available to work flexible shifts, including weekends and holidays.
- A high school diploma or GED is required.