Job Description
Are you a dedicated hospitality professional looking for stability and weekly compensation? Join our award-winning team at the Oakland Grand Hotel, where we prioritize guest satisfaction and employee well-being. We are currently seeking a dedicated Front Desk Agent to join our front-of-house operations.
In this role, you will be the face of our brand, ensuring every guest has a memorable stay from the moment they arrive. Our team enjoys a supportive work environment, comprehensive benefits, and most importantly, weekly paychecks every Friday. If you are looking for a stable career in hospitality with opportunities for growth, apply today.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Process check-ins, check-outs, and room assignments efficiently using hotel PMS software.
- Manage incoming phone calls, emails, and reservations with accuracy and speed.
- Handle guest inquiries, complaints, and special requests to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist in coordinating housekeeping requests and maintenance repairs.
- Adhere to all hotel policies, safety regulations, and brand standards.
Qualifications
- High school diploma or equivalent required; hospitality experience preferred.
- Previous experience in hotel front desk operations or customer service.
- Strong computer literacy, including proficiency with property management systems (e.g., Opera, Micros).
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- Professional appearance and demeanor at all times.
- Ability to multitask in a fast-paced environment.