Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at the luxurious Omaha Grand Hotel. This pivotal role shapes our guests' first and last impressions during their stay. You'll manage check-ins/checkouts, handle reservations, and resolve inquiries with professionalism and warmth. Enjoy premium benefits including complimentary accommodation, health insurance, and career advancement opportunities. Work in a stunning downtown location with flexible scheduling and a supportive team environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Address guest inquiries and resolve concerns with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security departments
- Monitor safety protocols and emergency procedures
- Upsell hotel amenities and services
- Maintain cleanliness and organization of the front desk area
Qualifications
- Previous hotel front desk or customer service experience required
- Exceptional communication and conflict resolution skills
- Proficiency with Opera or similar property management systems
- Ability to work flexible nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of local attractions and transportation
- Valid driver's license and reliable transportation
- High school diploma or equivalent