Job Description
Welcome to the heart of Oklahoma City! We are seeking a dedicated Front Desk Agent to join our award-winning hospitality team. If you thrive in a fast-paced environment and love creating memorable guest experiences, this is the opportunity for you. We pride ourselves on exceptional service and offer a competitive weekly pay structure that rewards your hard work immediately.
As the first point of contact for our guests, you will play a crucial role in setting the tone for their stay. We are looking for individuals who are professional, detail-oriented, and passionate about delivering excellence.
Responsibilities
- Warmly welcome guests upon arrival and assist with check-in and check-out procedures efficiently.
- Manage phone calls and emails, responding promptly to inquiries and resolving issues with a positive attitude.
- Process payments accurately and maintain up-to-date guest records in the Property Management System.
- Provide detailed information about local attractions, dining options, and hotel amenities.
- Handle guest requests and complaints with grace, escalating complex issues to management when necessary.
- Ensure the front desk and lobby areas are always neat, organized, and welcoming.
- Collaborate with housekeeping and maintenance teams to ensure a pristine environment.
Qualifications
- High school diploma or GED required; some college or hospitality certification is a plus.
- Previous experience in a front desk or guest services role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office and hotel Property Management Systems (e.g., Opera, StayNTouch).
- Ability to work flexible hours, including weekends, nights, and holidays.
- Professional appearance and demeanor.
- Basic math skills for cash handling and billing.