Job Description
Welcome to The Rittenhouse Hotel, a premier landmark in Philadelphia offering luxury accommodations and world-class service. We are currently seeking a highly motivated and professional Front Desk Agent to join our dynamic front-of-house team.
We pride ourselves on exceptional guest experiences and offer competitive benefits, including weekly pay, health insurance, and career advancement opportunities. If you are a hospitality enthusiast looking for a stable and rewarding career, we invite you to apply.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a memorable first and last impression.
- Check-In/Check-Out: Process guest registrations and check-outs efficiently using our property management system.
- Communication: Answer incoming calls, manage the switchboard, and respond to emails and visitor inquiries promptly.
- Problem Solving: Handle guest complaints or special requests with patience, empathy, and professionalism.
- Administrative: Maintain accurate records, post charges to guest accounts, and manage the cash drawer.
- Security: Adhere to hotel security protocols and safety procedures at all times.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred.
- Education: High school diploma or GED required.
- Skills: Strong computer literacy and proficiency with Microsoft Office suite.
- Personality: Friendly, outgoing, and able to work well under pressure in a fast-paced environment.
- Availability: Must be available to work flexible shifts, including weekends and holidays.