Job Description
Welcome to The Franklin Hotel, a historic landmark in the heart of Philadelphia. We are currently seeking a dedicated and professional Front Desk Agent to join our exceptional team. We pride ourselves on providing world-class hospitality to our guests and offer competitive weekly pay to our employees.
As the first point of contact for our guests, you will set the tone for their stay. We are looking for someone who embodies our core values of warmth, professionalism, and excellence. If you are looking for a stable, rewarding career in the hospitality industry with a premier property, we want to hear from you.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival and departure, ensuring a positive first impression.
- Guest Services: Handle check-ins and check-outs efficiently using our Property Management System (PMS), while ensuring all billing and registration information is accurate.
- Inquiries: Address guest inquiries regarding hotel amenities, local attractions, and dining options with local expertise.
- Problem Resolution: Effectively resolve guest complaints and issues to ensure a seamless and comfortable stay.
- Operational Support: Assist with maintaining the lobby area and ensuring the front desk is organized and stocked.
- Communication: Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- Experience: Minimum of 1 year of front desk or guest services experience in a luxury hotel environment.
- Communication: Exceptional verbal and written communication skills in English.
- Computer Skills: Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Opera, Micros).
- Professionalism: A polished, professional appearance and demeanor that aligns with our upscale brand standards.
- Flexibility: Ability to work a flexible schedule including evenings, weekends, and holidays.
- Attention to Detail: Strong organizational skills with a keen eye for detail in guest records and billing.